Thank you for using Koti, a platform that connects buyers, builders, and land suppliers for the purpose of identifying and developing vacant land (Platform). The Platform is owned and operated by Koti Group Pty Ltd ABN 69 639 917 561 (us, we, our).  

Your privacy is important to us, and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.

This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia.

Please read this Policy carefully and contact us using the details below if you have questions.

By providing personal information, you consent to us collecting, using, storing, and disclosing your personal information in accordance with this Policy or as required or permitted by law. If you continue using our services and Platform, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.

We will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided in writing; however, sometimes it may be provided orally or may be implied through a person’s conduct. We endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.

Information Collected	Why we collect it	How we collect it
About our users
·     Your name, email address and phone number. ·     Date of birth. ·     Physical address and postcode. ·     The physical location of any land that you are interested in or are supplying or developing. ·     Any photos that you upload, such as a profile picture. ·     Device type, geo-location information, Internet Protocol (IP) address, statistics on page views, search queries, website browsing behaviour and information gathered through internet cookies. ·     Information contained in any communications you submit through the Platform to other users. ·     Information contained in any communications between you and us. ·     Any other information that you enter into the Platform.	·     For the purpose for which the personal information was originally collected, including our provision of our services and Platform to you. ·     To identify and interact with you. ·     To perform administrative and operational functions. ·     To comply with any legal requirements, including any purpose authorised or required by an Australian law, court, or tribunal. ·       For any other purpose for which you give your consent.	Directly from you when you: ·    use our services, including the Platform; ·    set up a profile with us; ·    interact or share personal information with us via our website and social media; ·    register your interest in hearing more about our Platform; and ·    communicate with us. Through our third party service providers.
About our users who are builders or land suppliers only
·     Employment details, such as your job title, the name of your employer and any examples of land development or building designs. ·     Any professional qualifications, registrations, licenses, permits to work, or Certificates of Currency.	·     For the purpose for which the personal information was originally collected, including our provision of our services and Platform to you. ·     To identify and interact with you. ·     To perform administrative and operational functions. ·     To comply with any legal requirements, including any purpose authorised or required by an Australian law, court, or tribunal. ·     For any other purpose for which you give your consent.	Directly from you when you: ·    use our services, including the Platform; ·    set up a profile with us; ·    interact or share personal information with us via our website and social media; ·    register your interest in hearing more about our Platform; and ·    communicate with us. Through our third party service providers.
About our general users that may not have subscribed to our Platform but interact with us
·     Information you have provided in communications we have with you. ·     Information about your access and use of our website, including browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.	·     To identify and interact with you. ·     To perform administrative and operational functions.	Directly from you when you: ·    interact or share personal information with us via our website and social media; ·    register your interest in hearing more about our Platform; and ·    communicate with us.
About contractors or prospective staff members
·     Your name, email address and phone number. ·     Your nationality and which countries you hold citizenship of. ·     Educational details, such as schools you have attended, any qualifications you have received, transcripts and/or English language test results. ·     Employment details, such as a CV, qualifications attained or examples of work.	·     To enable us to carry out our recruitment functions. ·     To correspond with you. ·     To fulfil the terms of any contractual relationship. ·     To ensure that you can perform your duties.	Directly from you when you: ·    interact or share personal information with us via our website and social media; and ·    communicate with us. Through our third party service providers or commercial partners.

 

If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to create an account for you on our Platform or provide you with our service if you want to remain anonymous or use a pseudonym.

We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.

We do not ask for or collect sensitive information from individuals. You should not upload sensitive information to our Platform.

We may disclose your personal information to the following third parties:

(a)       our business or commercial partners;

(b)       our professional advisers, dealers and agents;

(c)       third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, web development providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers;

(d)       payment system operators and debt-recovery functions;

(e)       third parties to collect and process data, such as Amazon Web Services, Inc. and MailChimp (operated by The Rocket Science Group LLC d/b/a Mailchimp); and

(f)        any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.

We may also disclose your personal information if we are required, authorised, or permitted by law.

We may send information to third parties that are located outside of Australia for the purposes of providing our services. These third parties are in the United States of America and India, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.

From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services. We may also share your personal information with our commercial and business partners for marketing purposes.

You can opt-out from being contacted for direct marketing purposes by contacting us at support@kotigroup.com.au or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.

We take all reasonable steps to protect personal information under our control from misuse, interference, and loss and from unauthorised access, modification, or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.

We protect the personal information we hold through several different layers including encrypted browsing through HTTPS; storing authentication details, such as passwords and user access tokens, in hashed or non-reversible formats; actively monitoring errors; and logs using industry level tooling.

Our servers are hosted with Amazon Web Services and are rebuilt with each deployment to prevent persistent access to rogue services. Server access and deployment are limited to revokable access keys that can only be regenerated on a master account. Access to servers can only be gained by using industry standard encryption keys that are generated and regularly updated, including when employees leave.

User logs redact certain types of information, such as passwords, before they are logged to prevent user information leaking to third parties.

Servers and databases are limited to internal access only to prevent database access to the public, unless it relates to certain whitelisted services or for monitoring and troubleshooting

While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our Platform.

You can request access to the personal information we hold about you. If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information, in which case we will write to you to explain why we cannot comply with your request.

We try to ensure any personal information we hold about you is accurate, up-to-date, complete, and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.

We destroy or de-identify personal information when we no longer need it unless we are otherwise required or authorised by law to retain the information.

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we will respond within 5 days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.

We will investigate your complaint and write to you to explain our decision as soon as practicable.

If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.

All questions or queries about this Policy and complaints should be directed to:

Privacy Officer

Phone: 0417892132

Email: support@mykoti.com.au

This Policy was last updated in May 2022.